This page details common errors you may experience while working with the Majestic API. Please note that errors for a specific command may be detailed on that command's documentation.
| Problem | Solution |
|---|---|
| Making an request returns an error message saying "Access to this report requires user to be logged in." | Please ensure you have passed an access token and a private key which are associated with each other. |
| Making a request returns an error message saying "The command 'null' is not in the list of supported commands." | Please ensure you have passed a valid command as the parameter "cmd". A list of all valid commands can be found on the Command Overview page. |
If a request to the API fails, the return value should include an error code.
| Error code | Solution |
|---|---|
| AccessTokenRevoked | Your access token has been revoked by the publisher of the OpenApp. Please contact them via their support page, detailed on the OpenApp's page. |
| ApplicationRemoved | The OpenApps application that you are using has been deleted. Please contact the publisher of the OpenApp via their support page. |
| FailedAuth | Please ensure you have passed an access token and a private key which are associated with each other, or a valid API key. |
| PrivateKeyDisabled | Please check that this private key has not been disabled. Private keys can be located on the Application Details page. |
| Error code | Solution |
|---|---|
| AuthenticationFailed | Please ensure you have a valid, enabled API key. |
| NoSubscription | Please check that your account has a valid subscription. Without a valid subscription plan, your API keys will be disabled. |
If you encounter any non-self documenting errors not detailed here, please feel free to contact us.
